Unisys Positioned in Leaders Quadrant in 2009 Outsourcing Magic Quadrant ReportsBLUE BELL, Pa., April 16, 2009 – Unisys Corporation (NYSE: UIS) today announced that it has been positioned in the “Leaders” quadrant in two recent Gartner, Inc. 2009 North American Magic Quadrant reports on Desktop Outsourcing and Help Desk Outsourcing Services.
Unisys received its position in the Gartner Magic Quadrant reports through evaluation of the company’s ability to execute and completeness of vision. Client references accounted for 70 percent of each service provider’s score in the 2009 reports. In 2008 alone, Unisys teams handled more than 11.5 million help desk and desktop support calls worldwide for clients.
According to Gartner, leaders in help desk outsourcing are those who "perform well, have a clear vision of market direction and are actively building competencies to sustain their leadership positions in the market." Leaders in desktop outsourcing services are those who "perform their service solutions skillfully, have a clear vision of the desktop outsourcing services market's direction, and are actively building and improving their competencies to sustain their leadership positions."
“As companies aggressively pursue new approaches to drive business results faster, traditional IT support models can no longer keep pace with growing application portfolios, consumer devices in the workplace, and increasing requirements for flexibility and security,” said Bill Bancroft, vice president and general manager, IT Outsourcing Global Operations, Unisys. “The imperative to improve user experience while cutting costs has created a ‘call to action’ to change the way IT provides support. Unisys investments in service technology, processes, and delivery skills have created an innovative and more tightly integrated end-to-end approach to IT support that improves quality and responsiveness while reducing cost. Unisys believes that the value of this approach for clients is evident in Unisys position in these latest Magic Quadrant reports.”
Notes to Editors
About the Magic Quadrants About Unisys Unisys is a worldwide information technology company. We provide a portfolio of IT services, software, and technology that solves critical problems for clients. We specialize in helping clients secure their operations, increase the efficiency and utilization of their data centers, enhance support to their end users and constituents, and modernize their enterprise applications. To provide these services and solutions, we bring together offerings and capabilities in outsourcing services, systems integration and consulting services, infrastructure services, maintenance services, and high-end server technology. With approximately 23,000 employees, Unisys serves commercial organizations and government agencies throughout the world. For more information, visit www.unisys.com.
### Contacts Brian Daly, Unisys, 215-986-2214 |
