Unilever Awards Unisys an Outsourcing Contract to Provide End-User Services to a Multi-Regional WorkforceUnisys to provide innovative desktop and IT support services to more than 60,000 Unilever employees worldwideLondon, November 11, 2009 – Unisys Corporation (NYSE:UIS) today announced that its UK subsidiary has won an information technology (IT) outsourcing contract from Unilever, a leading global provider of foods and home and personal care products.
Under the terms of the contract, Unisys will provide a range of IT management and support services for more than 60,000 Unilever employees across North America, Latin America, the Caribbean, Europe, Russia and Central Eastern Europe.
The initial term of the agreement is four years, with an option for a one-year extension. Financial terms were not disclosed.
The services include service centre, desktop management and desk-side support, as well as the management of future desktop technology. A key focus for Unisys will be providing a services framework that enables Unilever employees, who use mobile and consumer technologies for business, to have quick access to productivity tools wherever they work or travel. Those initiatives include programs to provide Unilever employees more flexibility and choice in using and supporting the latest computing devices; self-help solutions which enable end users to fix routine problems; and access to server-based virtualized applications and other green IT initiatives to support Unilever’s carbon emissions reduction plans.
“We selected Unisys as our key partner for end-user support services because of the company’s proven service delivery capabilities and innovative roadmap for evolving desktop services to provide our workforce with anywhere, anytime access to tools critical to their business productivity,” said Peter Opalka, vice president of Global Client Services at Unilever. “Unisys shares our vision for leveraging innovative, cost-effective IT management practices to empower our employees with greater flexibility and choice in how they perform their roles.”
Unisys will support the engagement from service centres across the world, including Budapest and Bangalore among others. The Unisys centres are certified to the ISO/IEC 20000 and 27001:2005 standards for IT service management and security, respectively.
The Unisys/Unilever relationship dates back to November 2005, when Unisys began working as a support services subcontractor on a large Unilever project. This new contract represents an expanded role for Unisys with Unilever – both in the value of the engagement and the scope of the solution.
“Unilever has a clear, long-range view of how it wants to leverage IT to enable maximum employee productivity and business growth – and that makes working with Unilever a very exciting prospect for Unisys,” said Ron Frankenfield, vice president, Global Sales, Unisys Global Outsourcing and Infrastructure Services. “Unisys looks forward to a long and mutually-beneficial relationship with Unilever.”
About Unilever About Unisys Unisys is a worldwide information technology company. We provide a portfolio of IT services, software, and technology that solves critical problems for clients. We specialize in helping clients secure their operations, increase the efficiency and utilization of their data centers, enhance support to their end users and constituents, and modernize their enterprise applications. To provide these services and solutions, we bring together offerings and capabilities in outsourcing services, systems integration and consulting services, infrastructure services, maintenance services, and high-end server technology. With approximately 23,000 employees, Unisys serves commercial organizations and government agencies throughout the world. For more information, visit www.unisys.com. Forward-Looking Statements
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